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CONTACT InterAct, Inc. 5 Mountainside Road Berkeley Springs, WV 25411 304.258.1611 voice 304.258.2003 fax Send Us 
E-mail
© Copyright 2003 InterAct, Inc. All Rights Reserved |
| About InterAct |
Stan Bigelow
Trainer
Stan is an internationally recognized expert in the field of business and communication skills for the services industries. A highly effective trainer, dynamic speaker and insightful visionary and consultant, Stan works with large and small service organizations to develop Information and Communication Age business and communication skills. With more than twenty-eight years of experience working with the service industry, he is widely recognized for his comprehensive knowledge of field service; his unique training approach in developing business solutions to achieve long-term customer partnerships; and his insight, humor, and warmth. Stan captivates his listeners with personal stories and his real-life knowledge of the field of service.
In 1979, Stan founded InterAct to provide training solutions specifically tailored for the service profession. He developed InterAct training solutions from a recognition that front-line service professionals need to be business consultants. Service professionals need the knowledge to balance the costs of doing business with customer satisfaction. Negotiating, consulting, selling, and listening skills become the basic business tools to both solve the customer's problem and grow your company's business. A business-owner attitude, big-picture outlook, and a bottom-line orientation provide the foundation for service competitiveness, growth, and even survival, in today's business environment. He has worked with numerous service organizations to create learning organizations with the philosophy that training is a process, not a program. Stan has trained thousands of field service engineers, managers, tech support, and inside support service organization team members.
Stan received BA in religion and education and completed four years of graduate study in theology, philosophy and psychology concluding with a degree from Fuller Theological Seminary.
Stan has spoken at the AFSMI Conference for many years. He has spoken at numerous AFSMI Chapter Meetings and has also been a speaker at the Health Tech Conference, Association for Manufacturing Technology, American Machine Tool Distributorsi Association, National Association of Service Managers, Service Industry Association, other national service industry organizations as well as National Service Meetings at numerous service companies.
Stan has also maintained a private couseling practice for twenty-five years.
Sandy, VP of Customer Support Services for Stiles Machinery, Inc. John Casto, and his wife Terry at an AFSM International Conference.
Sandy Campbell
Training Consultant
As a Training Consultant, Sandy has partnered with major national and international business clients in the services industries in developing and implementing training programs to meet their companys' needs. She has a broad knowledge of service industry issues and trends.
As Managing Editor of InterAct's monthly publication, Sandy has conducted in-depth interviews with hundreds of key service industry leaders, service managers, and front-line service team members on a variety of service issues. She has also written numerous articles for a variety of service journals.
Sandy has a BA in sociology with minors in philosophy and art.
Stan speaks regularly at numerous professional services organization meetings and conferences.
For those of you who haven't heard Stan speak, these are direct quotes from Service Managers who have attended his presentations:
"Stan did an excellent job. He put me in a trance. I dwelled on what he said. He is a very accomplished speaker."
"Stan is a renowned speaker, is very inspirtional, and was one of the highlights of the conference."
"Stan did a great job. Everything was real life. He was able to foster interaction at the conference that was rich."
"I absolutely enjoyed Stan. I loved it. He was very engaging and down to earth."
"Refreshing. Stan keeps ideas in front of you on how to manage your life. I always enjoy Stan. He is the primary reason I attended the conference."
Call Sandy to discuss training solutions to meet your service organization needs and goals and strengthen the skills of your team members.
If you have ideas or front-line service experiences that you would like to contribute to our monthly newsletter, please share them with us:
304.258.1611 or send an email: sandy@interactstanbigelow.com
For information about AFSM International visit their website: www.afsmi.org or call 858.673.3055, x114.
For information about NASM visit their website: www.nasm.com.