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CONTACT InterAct, Inc. 5 Mountainside Road Berkeley Springs, WV 25411 304.258.1611 voice 304.258.2003 fax Send Us 
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© Copyright 2003 InterAct, Inc. All Rights Reserved |
| InterAct Newsletter |
Use the InterAct monthly newsletter "for Customer Service Specialists and their managers" as a training tool for your service team. Our newsletters feature:
- Editorials by InterAct trainer Stan Bigelow on timely business and communication skills issues targeted for front-line service professionals
- Interviews with front-line service team members and managers from a variety of services industries on everyday field service and inside support issues.
- A "Talk It Over" column for group meetings that focuses on questions relating to the editorial.
- A "Training Module" for skills practice with service team members.
- Quotes from front-line service team members and their managers on a variety of issues.
- Reviews of the latest customer service videos, books, and other training resources.
- A "Service Excellence" column highlighting best practices and the successful learning experiences of your peers in the service profession.
"Uncomfortable Truisms in the Service Profession"
Send us an email: Sign up for a three-month complimentary newsletter subscription. Please specify hard copy or eformat.
InterAct's monthly newsletter, "InterAct: for Customer Service Specialists and their managers" is in its twenty-fourth year of publication. Subscribers include service managers and the front-line field service teams from the medical instrumentation service industry, computer services, machine tool industries, etc., both in the U.S. and abroad.
"I was reading your newsletter and it helped me immediately. I had to travel to a customer site to repair an instrument that was totally down. The weather forecast called for rain all day and the thought of a five-hour trip down the interstate in steady rain was beginning to stress me out. I had another service call in the morning and this meant I would not be able to leave until late morning or early afternoon. More stress. I started thinking about your newsletter and your statement about stress, 'Stress is not in the situation but is caused by your response to the situation.' I told myself that I could control this and I would make the most of it. I located some easy-listening jazz, put some positive thoughts in my mind, and ventured out. Five hours later I pulled into my customer's parking lot a little tired, but not stressed. I had to drive down the interstate corridor again the following day. What a difference with blue skies and smooth jazz. A five-hundred mile round trip and no stress. Unbelievable! I now have three CDs in my car for rainy days and traffic jams. Thank you Stan!"
Pat Griffee, Field Engineer, Leica Microsystems
"I'd like to share with you my usage of your newsletter. Your main article points out the need for feedback from customers. As a pastor I have similar needs as when I was a Regional Service Manager. Complaints help me focus on my congregation's needs. The day following the arrival of your newsletter I was talking with a man who expressed his need for information and help concerning Scripture. Your newsletter article states that customer complaints are the greatest source of information to change service. I am now planning to add a column to my own newsletter to my congregation: 'Ask The Pastor.' Thanks!"
Merelyn Snider, Pastor (retired Regional Service Manager)