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CONTACT InterAct, Inc. 5 Mountainside Road Berkeley Springs, WV 25411 304.258.1611 voice 304.258.2003 fax Send Us 
E-mail
© Copyright 2003 InterAct, Inc. All Rights Reserved |
| Customer Retention is a Process Not a Program |
The Process - Developing and Implementing a Comprehensive Training Solution that Includes Workshop Training, the InterAct Newsletter for Skills Reinforcement, The Customer Retention Manager Program for Long-Term Customer Retention and Ongoing Training Programs
Evaluate InterAct's Open Workshop in Chicago. As an Evaluator you are trained while also determining the value of InterAct training solutions for your service organization.
Workshop Training Options:
- Use the Open Workshop to train your team. The Open Workshop provides exposure to service professionals in numerous services industries across the United States and Canada.
- Have InterAct develop a tailored in-house workshop program specifically focused on your strategies, goals, core competencies, products and services.
- Work in partnership with InterAct to develop a Train-The-Trainer Program. Select your front-line team members who have a passion for customer service and teaching it to their peers. InterAct will develop a comprehensive training program for your Trainers to deliver to your service organization.
Learn to use the InterAct monthly newsletter as an ongoing training tool. The InterAct newsletter features interviews with front-line team members (your team members will be interviewed), an editorial by Stan Bigelow on timely customer retention and customer satisfaction issues, a "Talk It Over" column for team meetings and discussions, and a Training Module.
Implement the InterAct Customer Retention Manager Program. Your front line will execute a Business Plan that will turn targeted dissatisfied customers into a highly profitable long-term customers.
InterAct will act as your training consultant throughout the process (at no extra cost) to help you design and implement an ongoing training program for your service team.
InterAct will design and develop a tailored advanced workshop for your team.
InterAct will provide continuing consultation to help your service organization become a learning organization that makes knowledge of business and communication skills and customer satisfaction and retention as important as technical knowledge.
InterAct doesn't begin and end with a workshop program. We provide follow-up reinforcement programs to build on the enthusiasm generated in workshop training and cement the foundation of the workshop skills.
Your front-line Field Service and Tech Support teams will become Customer Retention Managers focused on long-term customer loyalty and creating very satisfied customers who recommend your products and services to other potential customers.
The process we put in place within your company represents the path for your future growth. We will work with you to develop the process that works best within your company culture and reflects your overall strategy.
InterAct is your partner throughout all stages of the customer retention process.
The InterAct monthly newsletter is a stand-alone training tool that can be used in short training sessions with team members or in national service meetings. Our newsletter also supplements and reinforces workshop skills and concepts and provides real-life application of these skills by front-line service team members across the US, Canada and Europe. Give your team the newsletter as a professional tool that will help them stay focused on business and communication skills.
Please call Sandy at 304.258.1611 if you would like to suggest ideas for our newsletter or contribute some of your own personal experiences.