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CONTACT InterAct, Inc. 5 Mountainside Road Berkeley Springs, WV 25411 304.258.1611 voice 304.258.2003 fax Send Us 
E-mail
© Copyright 2003 InterAct, Inc. All Rights Reserved |
| Business Consulting Skills |
InterAct Provides Training in Business Solutions to Achieve Very Satisfied Customers and Assure Customer Retention
- How to Negotiate Business Differences and Turn Complaints into Business Opportunities
- The Importance of Solving Problems at the Point of Origin
- The Necessity for Service Reps to "Take Ownership" of Their Customers' Satisfaction
- The Difference Between the Wage-Labor Mentality of the Industrial Age and the Knowledge Worker Attitude of the Information Age
- Why Networking with Internal and External Customers Who Can Provide Resources for Solving Customer Problems is Essential
- How Business 101 Helps in Understanding What the Front Line Does Every Day and How It Shapes Customer Expectations
Why Most Service Reps Can't Heft the Weight
- They Think Like Techs, Not Like Businesspeople
- They Don't Understand Their Own Company's Business
- They Don't Understand the Customer's Business
- They Have Not Acquired Business Tools and Are Not Trained to Take Advantage of Business Opportunities.
- They Have Not Acquired Communication Tools and Are Not Trained to Resolve the Customer's Business Issues.
Give Your Service Reps The Training They Need
- Show SRs How Business Works and How It Applies to the Service Organization
- Train SRs to Negotiate Business Differences and Turn These Complaints and Differences Into Business Opportunities
- Give SRs Financial Rewards for Performing Like Business People
See The Business Results
- A 3% Increase in Customer Retention Equals a 30% Increase in Profitability
- A 12% Increase in Customer Retention Could Equal a 288% Increase in Market Share
- The Very Satisfied Customer is 50% to 250% More Likely to Provide Future Business Than the Satisfied Customer
- Today's Business Strategy: Control Costs and Retain Customers to Increase Profits
We Are Experts in Service Business Solutions for Today's Business Environment. InterAct's Comprehensive Training Solutions Create Professionals in Shaping and Exceeding Customer Expectations To Achieve Long-Term Customer Retention.
Send us an email to set up a telephone appointment to talk with InterAct trainer Stan Bigelow about the needs of your service team.